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FAQ

Questions about YENSA Beauty

Is YENSA suitable for very sensitive skin?

Yes, all YENSA products have been formulated with your sensitivities in mind, while also remaining an excellent choice for anyone (even those less sensitive) who wants to respect their skin with pure, safe ingredients. We use Superfoods and natural extracts at effective levels and avoid potentially harsh ingredients such as parabens, petrochemicals, propylene glycol, phthalates, and animal by-products. If you do suffer from a particular ingredient allergy, please carefully read through the ingredient list on each product. Our products are all tested against allergies and FDA-approved.

Are YENSA products safe for moms-to-be?

Yes, YENSA products are safe and effective for pregnant women. We understand that during your most beautiful time, you might feel not so beautiful. Women go through drastic hormonal changes while pregnant that can lead to skin problems—increased oiliness, sensitivity, dryness, and dreaded stretch marks. Fortunately, YENSA's products are free of harmful ingredients, making it completely safe to use while pregnant. Discovering the pure and natural ingredients in the entire YENSA collection will help relieve many common skin issues from which pregnant women suffer, making you feel purely beautiful again.

Are YENSA products tested on animals?

No. All YENSA products are not and will never be tested on animals. We do not conduct any testing of ingredients or products on animals. In addition, our products do not contain any animal ingredients.

Does YENSA have sample sizes I can purchase to try out?

Yes, we have deluxe travel size options available for purchase for most of our products. That way, you can try out a product, or bring it along on your next trip, as they are all travel friendly. Signing up for our email list will give you a discount code on first-time purchases.

Is YENSA packaging recyclable?

Yes, our bottles and cartons are almost entirely recyclable. Our carton papers are from managed forests, and we use 100% Wind Energy when we print them.

Is YENSA organic?

No. YENSA products are not organic.

YENSA's approach is to make Natural & Very Effective beauty products. By “Natural & Very Effective” we mean: using skin-safe, time-tested, effective, modern tech-based ingredients that are free from harmful ingredients that can cause skin irritation. We use nature’s great gifts to protect and preserve your skin health. We use the highest quality Superfoods from around the globe, so it naturally contains a high percentage of antioxidant and healing properties. We also use sea algae extracts from the ocean, various kinds of fruits, vegetables and flowers extracts as key ingredients.

As part of our aim to produce natural & very effective products, we believe that sourcing organic essential oils and plant oils wherever possible is worthwhile. We are in the process of developing new products in the very near future.

Can I have an allergic reaction when I use YENSA products?

Allergic reactions to YENSA products do not happen very often. Indeed, if you think you have suffered an allergic reaction, please stop using the product. It is possible that you are allergic some essential oils or other natural ingredients within our formulas. If you suspect you might have a sensitivity, we strongly recommend testing a small amount of product on the inside of your elbow. If you experience any redness or tingling you should stop using the product, return for a refund or exchange. For the return/exchange, please check our return policy.

Are YENSA products suitable for Vegans?

We do not use animal-by ingredients in most of our products. In addition, our products are cruelty free; in other words, they are not tested on animals. For more ingredient information on each product, please review full ingredient list under each product page.

Do you have more information for the CBD products?

Yes of course! For FAQ's related to CBD, please visit here. For COA information related to our CBD, please visit here.

Does YENSA have any plans to develop new items?

Yes, we are always planning on extended our product line! We will let you all know of the exciting news as it unfolds.

Questions about your Purchase / Shipping & Returns

What is Route? 

Package protection and package tracking designed to give the customer the best shipping experience. We partnered with Route to offer our customers low cost, effective package protection. They can help you receive a refund or receive a replacement for items lost or damaged in the mail at no additional cost to you. Route package protection is available for $0.98, and will appear as an item in your cart. 
What if I don't want to use Route to protect my package? 
On the "My Cart" page, Route will appear just above the "Checkout" options. To opt out of package protection, simply click where it says "On" next to the Route information. This should then say "Off". You can double check that you've successfully turned Route off by looking at the items in your cart. Please e-mail support@yensa.com with any questions or concerns. 

US orders shipping

We offer USPS shipping to the United States. FEDEX shipping is offered for the United States and international locations. Please allow 1-2 business days (not including Saturdays and Sundays) for order processing.

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Delivery Options

Cost

Estimated Delivery Time

Standard- USPS Priority

(Incl. Alaska/Hawaii)

$5.95

4-5 business days

Express - FEDEX 2nd Day Air

(Incl. Alaska/Hawaii)

$16.95

Canada - FEDEX Ground

$29.95

7-10 business days

International - FEDEX Priority

(All other countries)

$29.95

4-10 business days

Varies depends on countries

*Please note that all customs and import duties (including processing/brokerage fees) are the responsibility of the customer.

 

How can I return or exchange YENSA products purchased from yensa.com?
For Exchanges:

Simply send us the product you no longer want within 14 days of receipt to request an

exchange.

Please ship the product via insured parcel post and include a note in the package with

your order number, the word “exchange” and the product that you wish to receive in

exchange written on it. Please note that shipping charges related to your return are not

refundable.

 

Ship to:

YENSA Beauty

Attn: Return Dept.

51 N Pecos Road. #106

Las Vegas, NV 89101

 

*Note: YENSA Beauty only accepts returned items for exchange on items purchased

from YENSA.com. We do not accept the return or exchange if you purchased from one of

our vendors or retailers.

 

 

Once the team receives your package, it may take 10-15 business days to process your

request.

 

For Returns:

 

Simply ship us the product you no longer want within 14 days of receipt to process a

return for a refund.

 

Please ship the product via insured parcel post and include a note in the package with

your order number, and your request for a refund (and you can also let us know the

reason, to help us improve). Please note that shipping charges related to your return

are not refundable.

 

Ship to:

YENSA Beauty

Attn: Return Dept.

51 N Pecos Road. #106

Las Vegas, NV 89101

 

*Note: YENSA Beauty only accepts returns of items purchased from YENSA.com. We do

not accept returns if you purchased from one of our vendors or retailers.

 

If returning items purchased during special promotions (such as BOGO, 2-for-1, bundles

sets, free gifts) please note all items included must be returned to receive your

appropriate refund.

 

Your return will be processed, and your method of payment will be credited 10-15

business days from the day your return is received to 51 N Pecos Road #106, Las

Vegas, NV 89101.

Does YENSA ship internationally?

Yes, we ship outside of the United States. Please note that all customs and import duties.